Refund and Cancellation Policy

Overview
At ISTANBUL VIZE SERVICES LLC , we provide a range of travel-related services including e-Visa processing, travel insurance, and eSIM cards to ensure your journey to Türkiye is smooth and hassle-free. These services are processed with high speed and accuracy due to their time-sensitive and official nature.
Due to the characteristics of these services — especially those involving government approvals, digital delivery, and third-party confirmations — refund requests have specific conditions and limitations. Below, you will find a detailed explanation of our refund policy.

Refund Eligibility
We offer refunds only under specific and exceptional circumstances. Once any of the following services have been fully delivered to the user, no refund request will be accepted :

1. e-Visa Services

• The Turkish e-Visa application process is initiated immediately after receiving all required documents.

• Once the e-Visa has been issued by the Republic of Türkiye Ministry of Foreign Affairs and delivered to the customer via email, no refund can be made .

• This is because the government fee is non-refundable once the visa is approved and the service has been completed.

2. Travel Insurance

• Travel insurance provided through our partner, Ekta Insurance Service , becomes active upon issuance.

• Once the PDF policy document is delivered to the customer’s email, the service is considered completed and non-refundable .

3. eSIM (5GB Data)

• The eSIM service, provided in partnership with Pocket eSIM , is digitally activated and delivered within one hour of purchase.

• Once the eSIM profile has been sent to the customer and/or activated on the device, the service cannot be canceled or refunded .

Finality of Delivery
All services offered through evisacity.com are delivered electronically and become effective immediately upon confirmation. As such:

• Digital delivery constitutes full performance of service.

• Once the user receives:

  • The e-Visa document,

  • The travel insurance certificate, and

  • The eSIM activation details,

• ​

...the transaction is deemed complete, and the user no longer has the right to withdraw from or cancel the service for refund purposes.
This aligns with international standards for digital service delivery and complies with consumer protection laws regarding electronic transactions and immediate-use products.

Legal Basis for No Refund After Delivery
Under applicable regulations and best practices in online service provision:

• Irrevocability : Once a digital service is fully performed and made available to the consumer, the right of withdrawal typically expires.

• Non-Tangible Nature : Since the services do not involve physical goods, but rather access rights and permissions, they are consumed at the moment of delivery.

• Third-Party Involvement : Many of our services are facilitated by official institutions or licensed providers (such as government agencies, insurance companies, and telecom operators), which do not allow cancellations or refunds once the process is finalized.

Exceptional Cases
While the general rule is that no refund is possible after service delivery , we may consider exceptions in the following limited cases:

• Service failure due to our fault : If we fail to deliver the service despite correct and timely submission of documents by the customer.

• Double payment or system error : If the customer was charged multiple times due to a technical issue on our platform.

In such cases, customers must notify us within 7 days of the transaction date and provide supporting documentation. Refunds, if applicable, will be processed within 14 business days .


Customer Responsibility
Customers are responsible for:

• Providing accurate and complete information during the application process.

• Reviewing all service details before finalizing the order.

• Ensuring the intended travel plans align with the validity periods of the services purchased (e.g., visa dates, insurance coverage duration, eSIM expiration).

Any change in travel plans, cancellation of trips, or personal errors in application do not qualify for a refund unless otherwise agreed in writing.

How to Submit a Refund Request
If you believe your case falls under the exception category, please contact our support team at:
📧 Email: info@evizeturk.com
 

Please include the following in your request:

• Order ID or reference number

• Detailed explanation of the reason for the refund

• Any relevant supporting documents (e.g., screenshots, emails, receipts)

Our team will review your request and respond within 3 business days .

Conclusion

To summarize:
✅ Refunds are only considered in exceptional cases where the service was not delivered properly or due to technical errors.
❌ Once the e-Visa, travel insurance, or eSIM has been issued and delivered, no refund will be accepted .
⚠️ Customers are encouraged to carefully review their orders before completion.
By proceeding with a booking on evizeturk.com , you acknowledge and agree to the terms outlined in this Refund and Cancellation Policy.